Last updated: 29 October 2026. New bookings made from this date follow this policy. Existing bookings follow the terms agreed when booked.
Plans change. This page explains what happens to your money if you or we cancel. It applies to the deposit and to any other amount paid.
1. If you cancel
Shared day trips and activities
- 48 hours or more before the start time: full refund of everything you paid.
- Between 24 and 48 hours before: 50% refund of what you paid.
- Less than 24 hours before, or no-show: no refund.
Non-refundable trips
Flight trips (for example Cairo or Luxor by flight), ferry trips (for example Petra), private bookings (private yacht, private speedboat, private tours and transfers) and overnight desert camping are non-refundable once paid, because we pay for tickets, boats and staff in advance.
2. If we cancel
We may cancel because of weather, sea conditions, safety, park or port closures, or (rarely) too few guests on a shared trip. If we cancel, you choose: a full refund of everything you paid, or a new date. This applies to every trip, including non-refundable ones.
3. How to cancel or change a date
- Message us on WhatsApp +20 100 888 3323 or email bookings@pyrasafari.com with your booking number.
- Date changes are free when we have space on the new date. A change you ask for does not change the cancellation rules above.
4. Refunds
- Refunds go back to the card or PayPal account you paid with.
- Allow 5 to 10 working days for the money to show on your statement.
- We email you when the refund is sent.
5. Late arrival and wrong details
If you are not at the pickup point at the confirmed time, or if we cannot reach you because the WhatsApp number or hotel was wrong, the trip counts as a no-show.
6. Questions
Message us on WhatsApp +20 100 888 3323 or email bookings@pyrasafari.com. See also our Terms and Conditions.
