FAQ
Questions and answers
Answers about booking, payment, cancellation and our trips in Sharm El Sheikh. Can’t find yours? Ask us on WhatsApp, 24/7.
General questions
PyraSafari is a tour company in Sharm El Sheikh, Egypt. We run desert safaris, Red Sea boat trips, watersports, city tours and day trips from Sharm El Sheikh, for individuals, families and groups.
We are based in Sharm El Sheikh. Most trips start with pickup from your hotel in Sharm El Sheikh. They cover the desert around Sharm, Ras Mohammed and Tiran Island, Naama Bay and Soho Square, and longer trips to St Catherine, Cairo, Luxor and Petra.
Each trip page tells you what is included, whether the trip is shared or private, and the price before you book. You pay a deposit online and the rest in cash on the day. Most standard trips can be cancelled for free up to 48 hours before (see the cancellation question below). You can reach us on WhatsApp before and during your trip.
Contact and booking
You can contact us by:
- WhatsApp or phone: +20 100 888 3323 (24/7 on WhatsApp)
- Email: info@pyrasafari.com
- Contact form: on our Contact Us page.
Book online on the trip page: choose the date and guests, then pay the deposit. You can also book on WhatsApp or by phone on +20 100 888 3323, or by email.
Our desert trips include:
- Quad bike safaris, including sunset rides.
- Family buggy and quad tours: easier rides for families with children.
- Camel rides.
- Sunset safaris with a Bedouin dinner at a camp shared with other guests.
- Stargazing nights in the desert.
Yes, most desert trips need no experience. You get a safety briefing before quad or buggy rides and a guide stays with the group. If you have back problems or are pregnant, ask us first: the rides can be bumpy.
It depends on the trip. Most desert trips include hotel pickup and drop-off, the quad, buggy or camel, a guide, and tea or a meal at a Bedouin camp. Only some trips stop at the Artificial Pyramid. The trip page lists what is included and what costs extra.
Most desert trips take 3 to 5 hours including hotel transfers. The trip page shows the pickup time and how long the trip takes.
Yes, on most desert trips. Age rules differ by trip, so tell us your children’s ages before booking. See our family-friendly tours.
Our sea trips include:
- Snorkelling boat trips to Ras Mohammed and Tiran Island.
- Diving: intro dives for beginners, and dive trips and courses for certified divers.
- Glass-bottom boat and semi-submarine: good for non-swimmers.
- Watersports: parasailing, banana boat and more.
It depends on the trip. Snorkelling boat trips usually include hotel pickup, snorkelling gear, a life jacket and lunch on board. Diving, park fees and extras may cost more. The trip page lists what is included.
Yes. Sea trips can be affected by weather and sea conditions. If PyraSafari or the operator cancels your trip, you can choose a full refund of all amounts you have paid or reschedule.
City tours and culture
The stops are listed on each trip page. Our city tour covers Sharm El Sheikh landmarks and shopping, and our night tour goes to Naama Bay and Soho Square.
The trip page says whether a guide is included. If you want a guide who speaks your language, ask us on WhatsApp before booking.
Ask us on WhatsApp. If a private tour is possible on your date, we will tell you the route and the price.
Booking and payment
Online on the trip page, or on WhatsApp, by phone or by email. Online bookings pay a deposit now and the rest in cash on the day.
For new bookings of eligible standard excursions, customer cancellations made at least 48 hours before the trip receive a full refund. From 24 hours to less than 48 hours before the trip, the refund is 50%. Less than 24 hours before the trip, or if you do not attend, there is no refund.
Flight trips, ferry trips, private bookings and overnight desert camping are non-refundable after payment if you cancel. Existing bookings follow the terms agreed when booked.
If PyraSafari or the operator cancels your trip, you can choose a full refund of all amounts you have paid or reschedule.
For larger groups, send us the trip, date and number of people on WhatsApp, and we will tell you if a group price is possible.
Safety and accessibility
Many desert and boat trips are hard to do in a wheelchair. Before booking, tell us on WhatsApp what you need and we will tell you which trips could work.
Activities like quad biking, snorkelling and diving start with a safety briefing, and you get the safety gear the activity needs, such as a helmet or a life jacket. Tell us about any health problems before booking so we can tell you if the trip suits you.
Special experiences
The Artificial Pyramid is a modern pyramid in the desert near Sharm El Sheikh. Our Artificial Pyramid quad and camel safari stops there for photos. It is not an ancient monument; to see the real pyramids, take our Cairo day trip by flight.
On some trips you can add photos as an extra, for example on the horse ride or the candlelight dinner. The trip page shows if there is a photo option and its price.
Yes. Couples can book a candlelight dinner on the beach, a private desert safari with a Bedouin dinner, or a desert glamping night in a private tent. Each trip page shows what is private and what is shared.
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About PyraSafari
PyraSafari runs desert, sea and day trips from Sharm El Sheikh, with hotel pickup on most trips. Each trip page shows the price, what is included and the cancellation terms. Questions? Message us on WhatsApp before you book.