Last updated: 29 October 2026
This policy explains what personal data PyraSafari collects when you visit pyrasafari.com or book a trip, why we use it, and the choices you have.
1. Who is responsible
PyraSafari, Sharm El Sheikh, South Sinai, Egypt, is responsible for your data. Contact us at bookings@pyrasafari.com or on WhatsApp +20 100 888 3323.
2. What we collect
- Booking details: name, email, phone and WhatsApp number, country, hotel name, trip date, number of guests and any notes you give us.
- Passport details: only for trips that need them (for example Petra by ferry or flight trips), and only when we ask.
- Payment: card and PayPal payments are handled by PayPal. We do not see or store your full card number.
- Website use: pages visited, device and browser type, approximate location and how you arrived, through cookies (see section 5).
- Messages and reviews: what you send us on WhatsApp, email or our forms, and reviews you choose to write.
3. Why we use it
- To confirm and run your booking, arrange pickup and contact you about the trip (contract).
- To answer questions and handle cancellations, refunds and complaints (contract and legitimate interest).
- To ask for a review after your trip; you can ignore or opt out of these emails (legitimate interest).
- To measure and improve the website and our adverts, only with your consent where the law needs it (consent).
- To keep records the law requires, such as payment records (legal obligation).
4. Who we share it with
- Our local partners who run part of your trip (drivers, boats, dive centres, airlines, ferries, hotels), only what they need.
- PayPal, for payments.
- Our website, email and hosting providers (WordPress, Hostinger, our email service).
- Analytics and advertising providers, only with your consent: Google (Analytics and Ads), Microsoft Clarity and Meta (Facebook and Instagram).
- Authorities, when the law requires it.
We do not sell your personal data.
5. Cookies
We use cookies that the site needs to work (for example the booking cart) and, with your consent, cookies for analytics and advertising. You can change your choice at any time from the cookie banner or on our Cookie Policy page.
6. International transfers
We are based in Egypt and some providers are in other countries, including the United States. When data leaves the UK or EU, we rely on the safeguards those providers offer, such as standard contractual clauses.
7. How long we keep it
We keep booking records for up to 6 years for accounting and legal reasons. Messages and marketing data are kept for as long as needed for their purpose, then deleted.
8. Your rights
You can ask to see, correct or delete your data, to restrict or object to how we use it, to receive a copy, and to withdraw consent at any time. Email bookings@pyrasafari.com. If you are in the UK or EU you can also complain to your data protection authority, for example the ICO in the UK.
9. Children
Bookings must be made by an adult. We only hold children’s names and ages when they are part of a booking.
10. Changes
We will update this page if we change how we use your data, and change the date at the top.
